What our Customers say...


“I can’t say thank you enough SERVPRO of SW Monroe County for your hard work.”

“Very professional, clean, and courteous! And they are willing to help me work with the FEMA regulations for insurance. Thanks again!”

“Once the mold was removed, the SERVPRO crew removed the damaged drywall and painted the walls, ceiling beams, and concrete floors. It looks and smells better than new!”

I hope this never occurs again - but it is nice to know that such fine people are at SERVPRO to help!

Thank you all so much for all of your hard work and kindness to us during our time of need.

They really care about their clients and did an awesome job cleaning and removing a very large amount of mold.

We have known Jim Wandtke for over 25 years and have done several projects with SERVPRO of SW Monroe County. They were always professional, assertive and got the job done RIGHT!

Wonderful and very professional. Joe had to come every day to check on our crawl space [mold] and was able to help with the odor and answer any questions we had.

Before I opened my restaurant, I called Jim to come and really give it a good cleaning before we started renovations. Jim and company went above and beyond expectations, saving us a lot of time and money. Highly recommendable and all around great people!!

Your crew just left our house an hour and half ago. What a super, super job they did! We are so thrilled on how everything went. We are GRATEFUL to your team of awesome people. You made life a hell of a lot easier for us. THANK YOU, THANK YOU. There’s only one company we will recommend, SERVPRO of SW Monroe County!

Professional – Expert service!

Nothing to improve – everything was excellent.

They [SERVPRO of SW Monroe County] were knowledgeable, courteous, and gave us all the information we needed and did a great job!

We felt so comfortable with them in our home! They were great!

They arrived an hour earlier than scheduled and were fast, effective, and efficient!

What a fantastic professional team. They reacted immediately to our disaster needs.

"I checked all 10's on your Certificate of Satisfaction because I believe that is what your company deserves." I have had many workers in my home over the years and I am telling you that YOUR crew were the most professional I have every experienced. They were professionally uniformed, polite and completed the work with the utmost courtesy. I would HIGHLY recommend your company AND your employees!

We have never experienced a situation like this and we feel very fortunate to have a company like SERVPRO to help us through this. It made a big difference for my husband and I. Thank you!

Many thanks to Joe Tomasso and his team for service that was professional and courteous. This was a very traumatic event for me and Joe put my mind at ease.

Greg made a stressful situation much more understanding, therefore our stress levels were cut in half.

The whole crew did an amazing job...THANK YOU!!!

This team made our crisis become a minor inconvenience.

Thank you to Jim, his family and all of your workers that helped in my home to get it done by Christmas...you are a miracle! You made my Christmas the very best it ever was and for that I THANK YOU!

The team was prompt, courteous and professional!

Everyone did a wonderful job, thank you so much!

They are wonderful! We love SERVPRO's Tim and Mary and we would HIGHLY recommend them! Very prompt and thorough!

Very mindful of the work we do, and paid extra attention to those details.

Much appreciated! Thanks for being thorough, following through and nice to work with!

Greg and his team did a great job, were very helpful and professional. I will promote SERVPRO whenever I hear someone is in need of your services. Outstanding service overall!

"OMG!" Thank you sooo much! Saved me - I am so happy - girls and Justin were amazing! I am de-stressed!

The congregation of the Morganville United Christ of Christ wishes to publicly acknowledge the exceptional services provided to it this past fall by Bill Fox and Sons Contractor of Leroy and Genesee Plumbing and Heating of Batavia in addition to SERVPRO of Rochester and Dick Costa of Stafford. The church's community building suffered a water main break in August which resulted in major damage to the building's interior.

Wonderful! Very happy with everyone who came here!

Please thank all the team people that helped with our clean-up! Keep up the good work!

Thank You, Great Job!

On a score of 10 he's a 20! "Present of Excellence!"

Great job - very professional!

Above outstanding job! Great people, hardworking, polite, understand and did an outstanding job! Greatly appreciate the work done! Thank You!

Everything was excellent! Your workers were fantastic!

Excellent, quick and efficient!

My carpets look like new!

Great Job, very helpful and courteous!

I am extremely pleased with the work done by the staff. The staff are very professional!

I was extremely satisfied with Greg. Very knowledgeable and professional.

Greg and his team did a great job, were very helpful and professional. I will promote SERVPRO whenever I have someone in need of you services. Outstanding service overall.

We were impressed with the level of professionalism demonstrated. Thank You!

Never experienced a situation like this, we feel very fortunate to have a company like SERVPRO to help us through this. It made a big difference for my husband and I. Thank You!

Amazing! They all made this so much easier!

They did an excellent job and very polite!